AUB medical center wins gold initiative certificate in patient experience

The American University of Beirut Medical Center (AUBMC) was awarded the Gold Initiative Certificate – Star of Excellence in Patient Experience, receiving a prestigious five-star ranking from the Arab Hospitals Federation. The announcement was made during the official ceremony held at the Conrad Abu Dhabi – Etihad Towers, under the High Patronage and in the presence of H.E. Sheikh Nahayan Mabarak Al Nahayan, Cabinet Member and Minister of Tolerance and Coexistence of the United Arab Emirates.

Among all winners, AUBMC stood out as the only hospital to achieve an unprecedented performance of six platinum recognitions and three gold recognitions across the nine categories evaluated, setting it apart as a regional leader in patient-centered excellence.

Out of 267 submissions from healthcare institutions across 10 Arab countries, only 37 organizations advanced as winners. The nine categories evaluated included: Patient-Centered Care and Community Engagement, Leadership and Governance, Safety and Quality of Care, Communication and Information Sharing, Innovation and Technology, Emotional and Psychological Support, Continuity of Care and Transition Management, Staff and Provider Engagement and Development, and Accessibility.

The Arab Hospital Federation praised AUBMC for its innovative, human-centered approach, its measurable impact and sustainability, and the passion and commitment of its teams.

AUB President Fadlo R. Khuri expressed pride in the achievement, stating: “Being selected as an outstanding winner of this award speaks to one of our deepest priorities: our commitment to the patient experience, ensuring that every patient feels seen, heard, and cared for. It reflects the culture we have built at the American University of Beirut Medical Center, where compassion, teamwork, and accountability guide our leadership and service.”

AUBMC Director Joseph Otayek added: “This honor highlights AUBMC’s pioneering role in regional healthcare and its steadfast commitment to delivering world-class, patient-centered care, even amidst Lebanon’s ongoing crisis. It reflects the dedication of all faculty and staff, the strategic guidance of the AUBMC leadership team, and the outstanding efforts of the Quality, Accreditation, and Risk Management team and the Patient Affairs team, who spearheaded this project.”